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Facilites

Payment Policy : 
We accept payment made by Visa and Master card.
All Promotional rates are exclusive of 10% tax (VAT) and 5% service charges.
 
Check-in/out Policy :
Check in: from 14:00;
Check out: no later than 12:00;
Early check-in: subject to room availability.
 
Late check-out policy :
Late check-out is subject to room availability
12:00 to 17:00 check-out: 50% room rate surcharge
After 17:00 check-out: 100% room rate surcharge
 
Early arrivals and late departures:
If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel
 
Guarantee Policy :
A valid credit card will be required upon booking;
For credit card reservations, the same card (s) must be presented upon check in at the respective hotels;
Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
 
Children Policy :
Child under 6-year old: free of charge.
Child from 6-year old to 12-year old: surcharge $8/person/room/night.
Child from 12-year old or extra  Adult: surcharge $10/person/room/night.
 
Room cancellation
If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged. In case of no-show, 100% room rate and tax will be charged.
 
Early Bird/Long Stay/Last Min/Package Rates are Non – changable & Non – refundable
 
Tours Cancellation policy
Multi-Day: Tours Cancellation prior to 5 days of the tour will be charged 100% all deposit money paid.Cancellation prior to 10 days of the tour will be charged 35% deposit money paid.Cancellation prior to 15 days of the tour will be refunded 100% all deposit money paid.
 
Day Tours:  Cancellation made before 24 hours will forfeit 50% price of the Day Tour. Late cancellation – Less than 24 hours before the tour will forfeit the full price of the tour.
 
If you wish to cancel your reservation, please call us: ++84-4 66867739 or Email to bookings@hanoiwinterhostel.com
 
The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card, Master card will be applied. Please notify us at bookings@hanoiwinterhostel.com when you receive the refunded amount.
 
Complaints or Comments:
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that we can attempt to resolve it immediately.
Problems which cannot be resolved there and then should be notified in writing to Managing Director, Hanoi Winter Hostel at 03 Thanh ha  Street, Hanoi,Vietnam
 
General information:
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.